Refund policy

Made to order. Every IronWood print is printed and framed to order, so we don't accept returns or exchanges for change of mind, including for the size or frame colour chosen at checkout.

Damaged, faulty or incorrect items. If your order arrives damaged, has a printing fault, or isn't what you ordered, tell us within 30 days of delivery and we'll send a free replacement or refund you in full, whichever you prefer. You won't need to send anything back.

How to make a claim. Email hello@theironwoodco.com with your order number and a photo of the problem, and of the packaging if it was damaged in transit. We'll reply within two business days.

Lost orders. If your order hasn't arrived within three weeks of ordering, contact us and we'll track it down. If it was lost in transit, we'll send a replacement free of charge.

Incorrect addresses. If an order can't be delivered because the address entered at checkout was incorrect, we can send a replacement at cost.

Cancellations. We can cancel an order before it goes into production. Email us as soon as possible.

Refunds. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.

This policy does not affect your rights under applicable consumer law.